Shipping policy

SHIPPING POLICY

OVERVIEW
Welcome to Wavytalk Jordan. The terms "we", "us" and "our" refer to Wavytalk Jordan. This Shipping Policy (the "Policy") governs the shipping and delivery of all products purchased through our store and website, wavytalk-jo.com.

By placing an order with Wavytalk Jordan, you agree to the terms set forth below, which form part of our Terms of Service.

SECTION 1 – SHIPPING COVERAGE
We currently offer nationwide delivery across Jordan through our trusted local delivery partners.

Delivery is available to most governorates and cities. Certain remote areas may experience extended delivery times depending on local courier accessibility.

SECTION 2 – DELIVERY TIMEFRAMES
Orders are typically processed and dispatched within 1 to 2 business days from confirmation.

Estimated delivery time across Jordan: within 2 to 5 business days.

Delivery times are estimates only and are not guaranteed. External factors such as courier availability, traffic conditions, weather, or national holidays may cause additional delays. Wavytalk Jordan is not liable for such delays once an order has been handed over to the delivery partner.

SECTION 3 – SHIPPING FEES
We currently offer free delivery on all orders across Jordan.

Delivery fees and free delivery offers may change from time to time, including during seasonal promotions. Any applicable delivery fee will always be clearly displayed at checkout before you place your order.

SECTION 4 – CASH ON DELIVERY (COD)
All orders are fulfilled using a Cash on Delivery (COD) payment method.

Payment must be made in full, in Jordanian Dinars, to the delivery driver at the time of delivery. The driver will issue a payment receipt confirming the completion of your transaction.

SECTION 5 – FAILED OR REFUSED DELIVERIES
If a customer refuses or fails to accept delivery without valid reason, the order will be marked as undeliverable.

Repeated delivery refusals or inaccurate shipping details may result in suspension of future order privileges.

Should a redelivery be required, Wavytalk Jordan reserves the right to determine whether a second delivery attempt can be arranged.

SECTION 6 – ORDER INSPECTION UPON DELIVERY
Customers are encouraged to inspect their order upon receipt before completing payment.

If an item appears damaged, defective, or incorrect, please notify the delivery driver immediately and contact our support team at contact@wavytalk-jo.com or on WhatsApp at +961 79 490 617 within 48 hours of delivery.

All verified issues, as well as returns under our 30-day money-back guarantee, will be handled in accordance with our Return & Refund Policy (https://wavytalk-jo.com/policies/refund-policy).

SECTION 7 – OWNERSHIP AND RISK OF LOSS
Ownership and risk of loss pass to the customer upon successful delivery of the order to the shipping address provided and payment.

Wavytalk Jordan is not responsible for any loss, theft, or damage occurring after delivery has been confirmed.

SECTION 8 – CONTACT INFORMATION
For questions or concerns regarding shipping and delivery, please contact our support team at contact@wavytalk-jo.com or on WhatsApp at +961 79 490 617.