Refund policy

OVERVIEW
Welcome to Wavytalk Jordan. The terms "we", "us" and "our" refer to Wavytalk Jordan. This Return, Refund and Warranty Policy (the "Policy") applies to all purchases made through our store and website, wavytalk-jo.com.

Please read this Policy carefully before making a purchase, as it outlines your rights and obligations regarding returns, exchanges, refunds, and warranty claims. By placing an order with Wavytalk Jordan, you acknowledge that you have read, understood, and agreed to this Policy, which forms part of our Terms of Service.

SECTION 1 โ€“ 30-DAY MONEY-BACK GUARANTEE
We want you to love your Wavytalk tools. If you are not satisfied with your purchase for any reason, you may return it within 30 days of delivery for a full refund of the product price.

You are welcome to open, try, and use your product during this period. To be eligible for a return under this guarantee:

  1. The return request must be made within 30 days of the delivery date.
  2. The product must be in good condition, fully functional, and free from damage, scratches, breakage, or signs of misuse.
  3. The product must be returned with all its included parts and accessories, and in its original packaging where available.
  4. For hygiene reasons, the product must be returned clean and free of hair or product residue.
  5. Proof of purchase (your order number) is required.

SECTION 2 โ€“ NON-RETURNABLE ITEMS
The following items are not eligible for return or refund under the 30-day guarantee:

  • Products that are damaged, broken, or show signs of misuse or improper handling.
  • Products returned incomplete or missing parts or accessories.
  • Items clearly marked as "Final Sale" at the time of purchase.
  • Gift cards or digital products.

SECTION 3 โ€“ DAMAGED OR DEFECTIVE PRODUCTS (FIRST 30 DAYS)
If your product arrives damaged, please contact us within 48 hours of delivery so we can resolve it as quickly as possible. If your product develops a defect or stops functioning properly within 30 days of delivery under normal use, please contact us as well.

You will be asked to provide your order number and visual proof (such as photos or a short video) of the issue. Once verified, you may choose either a replacement or a full refund, at no additional cost. Our delivery partner will either:

  • deliver a new replacement item in exchange for the defective one, or
  • issue a cash refund at the time of pickup, if you prefer.

SECTION 4 โ€“ 2-YEAR WARRANTY
All Wavytalk tools purchased from Wavytalk Jordan come with a 2-year limited warranty from the date of delivery, covering manufacturing defects and malfunctions that occur under normal use.

If your product develops a covered defect after the first 30 days and within the 2-year warranty period, we will repair or replace it free of charge. If a repair or replacement is not possible, we will offer a replacement with an equivalent product or a refund.

The warranty does not cover:

  • Damage caused by accidents, drops, misuse, or improper handling.
  • Damage caused by exposure to water or other liquids, or by use on wet hair where the product is designed for dry hair only.
  • Damage resulting from failure to follow the usage and care instructions.
  • Normal wear and tear, including cosmetic wear such as scratches or discoloration that does not affect performance.
  • Products that have been opened, repaired, or modified by anyone other than Wavytalk Jordan or its authorized partners.
  • Accessories and consumable parts, such as clips and detangling brushes.

To make a warranty claim, contact us with your order number and a description of the issue, along with photos or a short video. Once your claim is approved, we will arrange a free pickup and return of your product through our delivery partner. A replaced product is covered for the remainder of the original warranty period.

SECTION 5 โ€“ REFUNDS
As Cash on Delivery (COD) is our only accepted payment method, all refunds are processed in cash.

Refunds are issued after the returned product has been collected and inspected by our delivery team. Once the return is approved, the delivery driver will hand the cash refund directly to you during the collection visit.

Return pickup is free of charge. The original delivery fee is non-refundable, except in cases of defective or damaged products, where it is fully refunded.

We do not provide refunds to bank accounts, credit cards, or digital payment methods.

SECTION 6 โ€“ RETURN AND CLAIM PROCEDURE
To request a return, refund, or warranty claim:

  1. Contact our support team at contact@wavytalk-jo.com or on WhatsApp at +961 79 490 617 within the applicable time period.
  2. Provide your order number, the reason for your request, and, for defective or damaged items, supporting photos or videos.
  3. Once your request is confirmed, we will schedule a free pickup or exchange through our delivery partner.
  4. The driver will collect the product and either deliver a replacement or repaired item, or hand you your cash refund, as applicable.

If a returned product does not meet the conditions of this Policy upon inspection, Wavytalk Jordan reserves the right to decline the refund, exchange, or warranty claim, and the product will be returned to you.

SECTION 7 โ€“ LIMITATIONS
Wavytalk Jordan reserves the right to refuse returns, refunds, or warranty claims in the following cases:

  • The product shows signs of misuse, intentional damage, or physical damage after delivery.
  • The issue results from improper handling, neglect, or failure to follow usage instructions.
  • The product is returned without prior approval from our support team.
  • A money-back return is requested after the 30-day period has ended, or a warranty claim is made after the 2-year warranty period has ended.

SECTION 8 โ€“ CONTACT INFORMATION
Questions about this Policy can be sent to contact@wavytalk-jo.com or to our team on WhatsApp at +961 79 490 617.

SECTION 9 โ€“ GOVERNING LAW
This Policy is governed by and construed in accordance with the laws of the Hashemite Kingdom of Jordan. Any disputes arising under or in connection with this Policy shall be subject to the jurisdiction of the competent courts in Amman, Jordan. Nothing in this Policy limits any rights you may have under applicable consumer protection laws.